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WJI Services
The Four Quadrant Leadership
(4QL) Program

"I have attended many leadership training programs. By far, 4QL is the best one. It is very worthy of my full attention in learning and applying it, not only in the workplace but in all areas of my life."

John Dam
Deputy Director, Employee Services
City of San Jose

Leadership from the inside out. Personal mastery comes before winning others’ hearts and minds and achieving leadership effectiveness. Not only does this program provide insightful principles and engaging exercises, it also delivers practical tools to help successful managers become extraordinary leaders.

The principal modules of this program are:

  1. Personal Mastery:

  2. Personal mastery is the first challenge on our leadership journey. This module provides a valuable set of tools for taking control of our values, emotions and motivations in allocating energies that help or hurt other people and ourselves. Participant will learn the power of shared and tested perceptions, utilize assessment tools, and develop improvement strategies. Learning will be reinforced by exercises and class discussions.

  3. Winning Hearts and Minds:

  4. Winning people’s hearts and minds is an essential skill that effective leaders diligently practice. It requires much more than carrots and sticks or any other clever manipulations. This workshop will examine alternative relationship strategies and their pros and cons. Participants will develop the power of true empathy in interpersonal relationships while avoiding the pitfalls of hostility, neutrality and identification. Extensive use of models, assessment tools and exercises will equip participants with the skills of winning hearts and minds.

  5. Leading People:

  6. Exceptional leaders with high personal mastery and true empathy also employ appropriate decision making strategies. A supervisor must have an accurate understanding of a person’s energies and skills in order to provide the optimal level of delegation. This module will teach the application of Four Quadrant Leadership (4QL) techniques. Participants will engage in group discussions, practice decision-making strategies using leadership scenarios, and will assess their own decision making skills and versatility.

  7. Leadership in Practice:

Good leaders are not born, but develop day by day and moment by moment while successfully integrating the lessons of Personal Mastery, Winning Hearts and Minds, and Leading People. This module will provide the participants with methods and tools to reinforce 4QL practices, to move beyond knowing to doing and continuously learning.

"4QL provided us with an excellent set of clearly defined leadership practices for all levels of the organization. Minh Le did a great job for us as model and champion of this program."

Dave Roberson
Chief Operating Officer
Hitachi Data Systems

"I first worked with Wilf Jarvis more than 20 years ago. We have been firm friends ever since. During that time, I have watched the development of Four Quadrant Leadership into a unique, comprehensive, eminently practical system of leadership. I am still learning from him."

Lieutenant General Sir Donald Dunstan, AC KBE CB
Chief of General Staff, Australian Army, 1977 to 1982
Governor of South Australia 1982 to 1989

"I must say that of all the management seminars I have attended, Wilf Jarvis' was by far the most enlightening."

Stephen Tindall
The Warehouse, New Zealand

Four Quadrant Leadership is a comprehensive leadership development model created by Wilfred Jarvis and Associates of Sydney, Australia, after more than five decades of research and testing. 4QL has been used in many companies, governmental agencies and non-profit organizations to achieve dramatic improvements in motivation, teamwork, leadership effectiveness, customer satisfaction and financial results. The Wilfred Jarvis Institute is the official provider of these programs in many countries.


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