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WJI Services

Wilfred Jarvis Institute Services


Many worthwhile goals are achievable only when two or more individuals agree to work together in a group or as a team. While teamwork skills are not natural for many people, they can be developed with the help of a competent team coach or facilitator.

Our approach to group/team development is a practical one and consists of the following steps:

  1. Mission and goal clarification.
  2. Roles and responsibilities of each member. Through the use of electronic GroupSmart technology, members learn about one another responsibilities and obstacles, then negotiate gaps and overlaps.
  3. Behavior contracting between group/team members. Again through the use of GroupSmart, all participate in developing a 360-degree view of behavioral Keeps Stops and Starts for each member.
  4. Experiential learning. Fun games can be used to learn important principles regarding teamwork.
  5. Group/team decision making, problem solving, work planning. GroupSmart makes these processes fast, profound and effective.
  6. Group/team communication and conflict resolution skills development as needed.


  • Groups and teams go quickly through the stages of forming, storming, norming to arrive at performing without much wasted time and effort.
  • Effective groups and teams achieve the expected outcome faster, within budget and meeting or exceeding quality standards
  • Group or team leader can focus more attention on executive sponsorship, or end user support, as the group or team is more cohesive.
  • Group and team members are much more satisfied with their work together, and are much more likely to want to stay together, or work together again.



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