Jarvis Institute Services
AGENT COACHING PROGRAM
learned more skills from Minh that I use on a daily basis than from
Principal, Business Strategies, Inc.
is required when the journey is difficult or dangerous. The same is
true when the organization is undergoing major changes. For example:
- An enterprise
software implementation that requires changed behaviors
- A business process
change that demands across-the-board cooperation
- A change of
direction that can tear the company apart
- A reorganization/restructuring
that can cause mission-critical people to run scared
- Or mergers and
acquisitions that threaten the existing ways of being
leader or change leader has an extremely challenging task. Not
only does the project have to succeed in terms of "managing
things" (project deadlines, budget, performance standards…)
but the leader is also judged in terms of "leading people"
(user satisfaction, community support, team members’ buy-in, executive
support…). Most change leaders will discover that this type of
projects is a real test of their personal resources. Due to the
scope of these projects, the outcome can range from a gratifying
success, to a spectacular failure.
Agent Coaching Program consists of the following steps:
Multiple assessment tools are used to assess the strength
of executive support, the skills and capabilities of
the change agent, as well as the level of readiness for
change among the change clients.
- Goal setting.
The more complex the project is, the more important it
is to clarify the goals. Often we find that there are
multiple project goals, and they may be in conflict.
We assist the change agent in clarifying the goals and
communicating appropriate expectations.
- Key success
factors. We will help you determine the key success factors
(KSFs) in meeting your goals. We will work to focus your
efforts on the few KSFs that will produce the greatest
- Overcoming obstacles.
We will assist you in developing strategies and actions
that will overcome your external, and internal, obstacles.
- Validating success.
Assessments may be re-run to validate success.
- Improved physical,
mental, emotional and spiritual well-being throughout
the change project or initiative
- Exceed the organization’s
- Enjoy the rewards
of successful organizational change
- Develop more
skills and capabilities to tackle greater challenges